At Carbonado, we understand that when you order gear for work, travel, or adventure, timely and reliable delivery matters. This Shipping Policy explains our delivery charges, timelines, serviceability, and other important details so you always know what to expect before placing an order.

Our goal is simple: clear communication, no surprises, and dependable delivery across India.

Delivery Charges

We aim to keep shipping as affordable as possible for our customers.

  • Free Shipping: All orders above ₹299 are eligible for free shipping across India.
  • Flat Shipping Fee: For orders below ₹299, a flat delivery charge of ₹70 may apply.

Carbonado absorbs a significant portion of shipping costs, especially for larger orders. For lower-value items, a small shipping fee helps us maintain reliable courier partnerships and safe handling of your products.

The final delivery charge, if applicable, is always visible in your order summary before payment.

Estimated Delivery Time

Orders are typically processed and shipped within the timeline mentioned on the product page.

Please keep in mind:

  • Business days do not include Sundays or public holidays
  • Delivery timelines may vary depending on:
    • Product availability at our warehouse
    • Your delivery pincode
    • Courier partner service levels in your area

Once your order is shipped, you will receive tracking details to monitor its progress.

Why Delivery Dates May Occasionally Change

In some cases, the delivery date may not exactly match the estimated X–Y business day timeline shown on the product page. This can happen due to:

  • Courier partner holidays
  • Non-working Sundays
  • Regional or local delivery constraints
  • Weather or operational delays

If a holiday falls between order placement and dispatch, an extra day may be added to the estimated delivery timeline. This helps ensure realistic delivery expectations rather than false promises.

No Hidden Charges or Extra Taxes

We believe in transparent pricing.

  • All product prices are inclusive of GST
  • There are no hidden charges added later
  • The price shown on the product page is exactly what you pay

Shipping charges, if applicable, are clearly displayed during checkout and are never hidden.

Why Delivery Time Varies by Product

You may notice different delivery timelines for different products. This is normal and depends on:

  • Stock availability
  • Warehouse location
  • Distance from the delivery destination
  • Courier partner delivery speed in your area

Showing product-specific delivery timelines helps us provide more accurate and honest estimates for each item.

Delivery Serviceability by Location

Delivery availability is determined using your pincode during checkout.

Whether we can ship to your location depends on:

  • Courier partner coverage
  • Local delivery reliability
  • Legal or logistical restrictions for certain products

In rare cases, Carbonado may choose not to ship to specific locations if reliable delivery cannot be guaranteed. This decision is made to protect customer experience and avoid failed deliveries.

Cash on Delivery (COD) Availability

COD availability depends entirely on courier partner support in your area.

COD may not be available if:

  • The courier partner does not offer COD for your pincode
  • The order value exceeds the maximum COD limit allowed in your region

You can check COD availability instantly by entering your pincode on the checkout page.

Understanding Product Availability Status

In Stock

  • Product is available and ready for dispatch
  • Delivery timeline is shown based on your pincode
  • For locations not serviced by standard courier partners, orders may be shipped via India Post, which can take 1–2 weeks

We work with trusted logistics partners such as Bluedart, Delhivery, DHL, FedEx, and others to ensure dependable delivery.

Pre-Order / Forthcoming

  • Product is not yet released but available for advance booking
  • Item ships on the official launch date
  • Delivery typically takes 20–28 business days
  • Pre-order timelines may vary depending on the product

This allows you to secure upcoming products before they officially launch.

Out of Stock

  • Product is currently unavailable for purchase
  • Use the “Notify Me” option on the product page
  • You’ll be informed as soon as the item is back in stock

International Shipping

Currently, Carbonado delivers only within India.

  • Orders can be placed from outside India using supported cards
  • However, the shipping address must be within India

We are actively exploring international shipping options and will update this page when available.

Need Assistance With Shipping?

If you have questions about delivery charges, timelines, serviceability, or order tracking, our support team is happy to help.

Email: support@thecarbonado.com
Phone: +91 8047112000