This Privacy Policy describes how Carbonado (“we”, “us”, “our”, or the “Company”) collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from www.thecarbonado.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to customers, website visitors, or any individual whose personal information we collect through the Services.

Please read this Privacy Policy carefully before using our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

How We Collect and Use Personal Information

We collect personal information from various sources to operate our ecommerce business, fulfill orders, communicate with customers, and improve our Services. The type of information collected depends on how you interact with our Site.

In addition to the uses described below, we may use personal information to comply with legal obligations, enforce our terms and policies, and protect the rights, safety, and security of Carbonado and its users.

Personal Information We Collect

Information You Provide Directly

When you use our Services, you may provide personal information including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and payment confirmation details
  • Account login credentials
  • Customer support communications

Some information is required to complete purchases or access certain features. Choosing not to provide required information may limit your ability to use parts of the Services.

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Network connection details
  • Pages visited, time spent, and interaction data

This information helps us understand how users interact with the Site and allows us to improve functionality, performance, and security.

Information from Third Parties

We may receive personal information from third parties that support our business operations, such as:

  • Payment processing partners
  • Shipping and logistics providers
  • Marketing and analytics service providers
  • Technology and hosting partners

All information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to process payments, fulfill orders, arrange shipping, manage returns or exchanges, maintain accounts, and send order-related communications.

Marketing and Communications

We may use your personal information to send promotional emails, product updates, or marketing communications. You may opt out of marketing communications at any time using the unsubscribe option provided in our messages.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or unauthorized activities and to protect our users and business.

Customer Support and Service Improvement

Personal information is used to respond to inquiries, provide customer support, and improve our products, Services, and overall customer experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site, remember user preferences, analyze website traffic, and enhance user experience.

Most web browsers automatically accept cookies. You may choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the Site.

How We Share Personal Information

We may disclose personal information in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processing, shipping, analytics, customer support, or IT services
  • With marketing partners for advertising and promotional purposes, subject to applicable law
  • To comply with legal obligations, court orders, or regulatory requirements
  • In connection with a business transaction such as a merger, acquisition, or restructuring
  • To protect the rights, safety, and property of Carbonado, our users, or others

We do not knowingly sell personal information for monetary consideration.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Personal information is retained only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

Requests can be made using the contact details below. We may require identity verification before responding.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. Where required by law, we apply appropriate safeguards to protect personal information during international transfers.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can address the issue. You may also have the right to lodge a complaint with your local data protection authority.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Carbonado
Email: support@thecarbonado.com
Phone: +91 8047112000

Postal Address:
13/9/8, HSMI, 5th Cross Road,